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Benchmarking Performance Indicators

for Water and Wastewater: 2016 Edition

2016 Edition

American Water Works Association (author)

ISBN: 9781625761972

Publication Date: Apr 2017

Format: Paperback

AWWA's Benchmarking Performance Indicators for Water and Wastewater: 2016 Edition allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.
£575.00

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Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations.

AWWA's Benchmarking Performance Indicators for Water and Wastewater: 2016 Edition allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.
Pages 238
Dimensions 279 x 216
Date Published 30 Apr 2017
Publisher American Water Works Association
Subject/s Waste treatment & disposal   Water supply & treatment  

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